Manage & Support Archives - Backbone UK

Manage & Support

Masterclasses & IT clinics

  • Experience the benefit and personal touch of an in-house IT team, without the cost.
  • Our clinics are aimed at proactively managing your systems and users, as well as looking for improvements in devices and workflow.
  • Our engineers have a personal, ask-me-anything attitude and help you understand more and get the most out of your IT.
  • Is there a topic that you think your team should know more about, like ransomware, we offer masterclasses to show you what’s out there.
  • Having a better understanding of your IT can unlock efficiency and improve security, let our customers tell you how.

Service desk

  • When you run into trouble, you don’t want to lose any time finding the right person to contact.
  • Enlist our service desk, and you’ll have a single point of contact for all your IT related issues, for a fixed price.
  • From a printer malfunction to questions about Sage, our qualified service desk team will help you fix your issue, or escalate to the correct 3rd party.
  • Our team doesn’t just help you, it’s also seasoned at dealing with other support desks, making the troubleshooting process quicker and more pleasant for all parties.
  • Achieve peace of mind by enlisting the best IT staff London has to offer. Get in touch to learn how.

IT team & project support

  • Even the most seasoned of IT teams can sometimes use a little help.
  • We tackle complex projects on a weekly basis, working through many different types of problems with our customers.
  • If it’s a small issue that’s plaguing your team, or a project where they can use some extra experience, Backbone can help.
  • Our unique way of sharing knowledge not only strengthens our own team, but also your engineers.
  • Take advantage of our diverse experience and ensure smooth sailing for your team.

Key IT man cover

  • Capable IT personnel needs a day off every once in a while as much as any other member of your staff.
  • But what will you do when that person is not available and issues arise?
  • Let Backbone be part of your failsafe strategy, covering the key positions of your IT people when they’re not available.
  • With Key IT man cover, you ensure that when your team is sick, busy or on that well deserved holiday, everything is under control.
  • IT is mission critical, let us explain how you can grant yourself the peace of mind your company deserves.

Internet & networking

  • Key to every process is a capable infrastructure. Without it, you simply can’t get where they need to go.
  • Internet and networking are no different. From the ground to the cloud, your cabling, access points and switching should be tailored to your needs.
  • A single dodgy router can have a catastrophic effect on your speed and reliability, but how would you know where to look?
  • Is your network underperforming? Are you plagued by poor connectivity?
  • Let Backbone map your offices by lettings us audit your networks, speed and stability with our Connectivity Health Check
  • How can you get better results from your IT?
    Learn from our unique approach with a 15 minute consultation.

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